FAQ

Are there physical stores where I can see the rings in person?

Currently, our products are exclusively available online, allowing us to offer premium quality at accessible prices.

Are your materials ethically sourced?

Yes, absolutely. Our moissanite gemstones are ethically lab-grown, ensuring minimal environmental impact and zero conflict sourcing.

Can I return or exchange my ring if it doesn't fit?

You can return or exchange your ring within 30 days of delivery, provided it's unworn and in original condition.

Do you ship internationally?

We currently ship to the following countries: Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Spain, Switzerland, United Arab Emirates, United Kingdom and United States.

How can I contact your customer service?

Reach us anytime via our contact form.

How can I track my order?

You will receive a tracking number when your order has been shipped.

How do I care for my moissanite engagement ring?

We recommend regularly cleaning your ring with mild soap, warm water, and a soft brush. Avoid harsh chemicals or abrasive cleaning methods.

How long does it take to receive my order?

Normally it takes between 1-2 weeks to receive your order.

Is my payment secure?

Yes, our store uses industry-standard encryption to ensure your payment details remain confidential and secure.

What is moissanite, and why should I choose it?

Moissanite offers stunning brilliance and clarity comparable to diamonds, yet is more affordable, making it a smart choice without compromising quality. As a lab-grown gemstone, moissanite is ethically sourced and environmentally friendly, ensuring your ring aligns with sustainable values. Its exceptional durability and lasting sparkle make it perfect for a lifelong symbol of love.

What materials are your engagement rings made from?

Our rings are made from 925 Sterling silver and high quality lab grown moissanite.

Where is your business located?

Our company, BCN Jewelry, is proudly based in Barcelona, Spain, and ships from our warehouse locations worldwide.

Who covers the cost of return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.